FAQ

I need more information about a product?
We try to put on our site all the information you need to make a wise choice. Information about sizes and specifications are listed under the product description for each item.

On the Hammock Yucatan Web site you will find all you need to know to make a wise selection.

In case of further queries please contact us using our contact form and we will respond within 24 hours on week days.

You can also visit our picture gallery



  Can I be very specific about the colour I want 

Mayan hammocks are handwoven all over the Yucatan State in Mexico by hundreds of artisans who let go with their creativity. We give you examples of the general colour patterns but cannot guarantee the exact final look of your hammock. Your hammock will be unique. Other hammocks and chairs have a define colour.

Can I only place orders online?
You can only order items online through our web store. In case you want to make an inquiry regarding items which are not available through our web site, you are always welcome to contact us through our contact form.

Ordering online is the safest and most efficient way for us to handle your order.

We are committed to a clear and straightforward shopping experience. We don't bury shipping surcharges or hide handling fees.

Order confirmation

You will automatically receive an order confirmation directly by e-mail.

Delivery time

Shipping times vary depending on your area. Actually Mayan hammocks take from 5 to 10 business days to arrive.

Duties and taxes

Even when you buy on the Internet most countries will charge some duty fees and VAT. Plus, the courier will charge some fees to collect the money for your government.

GOOD NEW ! For a purchase without surprise we will pay all these amounts.

DUTIES, VAT AND ALL OTHER FEES ARE INCLUDED IN OUR PRICES !

 Payment

We use Paypal server for a secure payment. PayPal is designed from the ground up to be one of the safest way to send money online. Unlike other financial institutions, the payments are sent without sharing financial information. In fact, PayPal never shares your credit card number or other financial information with merchants. You can either choose to pay with your Paypal account or your own credit card.

Safeguarding your financial and personal information is one most important priority. That’s why Paypal automatically encrypt all sensitive information sent between your computer and their servers. Information is protected by SSL with an encryption key length of 168 bits (the highest level commercially available).

Please note that you do not need a Paypal account to pay with your credit card.


For more information visit www.paypal.com