You are wondering if you can get a better deal elsewhere ?

We want to offer worldwide the best deals on top quality true Mayan hammocks and chair hammocks from Yucatan. To do so we ship directly from our partner's facilities in Mexico. This way we do not have to pay for costly rent and large inventory and we pass the savings to you. Instead of shipping to a retailer in your country who will then have to pay again to send the goods to you we cut the expenses to one shipping only. Our business model assure you of the best prices at all times. Furthermore, the most hammocks we sell the more people we can help. Most Mayan craftsmen are living in small remote villages where poverty is a sad reality.

At HAMMOCK YUCATAN we do our best every day to ensure that our prices are the best you can find. We constantly check our competitors prices to make sure you are getting the best deal. You will be receiving your hammock, chair or hammock stand directly from the manufacturer and we keep our profit margin as low as possible. When you are comparing our prices with other online retailers, please make sure you are checking the total price and order processing time. We would be very surprised if you do so but let us know if you find a total price lower than ours and we'll match it.

Taking advantage of our 100% Guaranteed Price Match is easy:

1. If you think you've found the same specialty product offered online by an European company at a lower delivered to Europe price, send us an email with the link showing that offer.
2. We will visit the competing online store to verify the price and that the item is new, in stock, and includes handling, shipping and the manufacturer's warranty.
3. Once we've verified the competitor’s pricing, we will correct our price to match it.

If you find a lower delivered price after you've purchased a specialty product from us, you'll still get the benefits. We will honour our 100% Guaranteed Price Match for up to 15 days after your purchase date by giving you a direct refund on your credit card.

Our 100% Guaranteed Price Match is valid for any European company (not a particular) selling online and cover the price of the product shipped to Continental Europe (including UK and Ireland). Guarantee excludes clearance/closeout items, non-retail, private sales, membership clubs, and auction websites. The internet site must have the exact brand and model available for purchase and delivery. (Out of stock or back ordered items are not eligible).

We reserve the right to refuse any order or price match if the preceding terms are not met, cannot be verified or are not reasonable. 

General Return Policy

Our goal is to bring you the best deal, which means offering you great products, super customer service and great prices. Because it is artcraft coming from Mexico, Mayan hammocks and chairs are not returnable.

You can return Vivere's new and unused items within 7 days of shipping date for a refund. Items should be returned in their original product packaging. We do not refund any product with obvious signs of use which would reduce its sales value. We want you to be assured that we do not sell used products. All shipping costs are at your own expense. Please send us an email indicating your invoice number and the reason for the return and we will issue a return number and instructions for the shipping.

After reception of the returned good a credit will be issued directly on your credit card for the purchase amount.

Damaged or defective items

Please inspect the box(es) for signs of damages before opening your product! If you think there may be product damage, please take a photo of the unopened box. This will help prove that damage was the Carrier’s fault. Please retain original packaging until you have verified your product performs as expected in accordance with the warranty. Your satisfaction is our goal and we are liable to consumers for any lack of conformity.

Mayan hammocks and chair hammocks are covered again production defects for 15 days. This covers production errors or material defects encountered during normal use of the product. Please take note that these crafted hammocks and chairs are 100% hand made and that irregularities in the weaving and/or the colours are not considered as a defect. Please inspect all knots before usage.  Vivere's hammock are guaranteed for 1 year.

This right does not cover defects, damages or wear and tear linked - directly or indirectly - to the wrong use or maintenance of the product, or any use of violence. Hammocks should not be used with shoes nor pants or shirts with buttons or Velcro. Beware also of animals. Remember that hammocks and chairs should not be left exposed to sun rays and bad weather. Notice of any lack of conformity which should be encountered in a normal examination of the product should be forwarded to us within a reasonable deadline. Thereafter, you can return item(s) in question for full refund or exchange for a new item
In case of damaged/defective items or missing deliveries, please contact us using our contact form.

We do not accept parcels sent cash on delivery. In order to facilitate our handling of returned items, please include the return number and a copy of your invoice.